RETURN POLICY
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At Resilience Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 10 days of purchase. Please note the following conditions:
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Items must be returned in their original condition, unworn, and with all tags attached.
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Returns must be accompanied by the original receipt or proof of purchase.
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Refunds will be issued to the original form of payment within 7-10 business days of receiving the returned item.
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Customized or personalized items are not eligible for return unless they are damaged or defective upon receipt.
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Shipping and handling charges are non-refundable, and customers are responsible for return shipping costs unless the item is damaged or defective.
SHIPPING POLICY
At Resilience Jewelry, we strive to provide our customers with a seamless shopping experience, including prompt and reliable shipping services. Please review the following information regarding our shipping policy:
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Order Processing Time:
Orders are typically processed and shipped within 1-3 business days of receiving payment, excluding weekends and holidays.
Custom orders or personalized items may require additional processing time. We will notify you of any delays in processing your order.
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Shipping Methods:
We offer several shipping options to accommodate your needs, including standard shipping and expedited shipping.
The available shipping methods and delivery times may vary depending on your location and the shipping carrier selected during checkout.
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Shipping Rates:
Shipping rates are calculated based on the weight of your order, the shipping destination, and the selected shipping method.
You can view the estimated shipping cost for your order during the checkout process before completing your purchase.
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Shipping Destinations:
We currently ship orders to addresses within the United States, including Alaska, Hawaii, and U.S. territories.
Unfortunately, we do not offer international shipping at this time.
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Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You can track the status of your shipment using the provided tracking number through the carrier's website or by logging into your Resilience Jewelry account.
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Shipping Delays:
While we make every effort to ensure timely delivery of your order, please note that shipping delays may occur due to unforeseen circumstances such as inclement weather, carrier delays, or peak holiday seasons.
We appreciate your patience and understanding during these times, and we will provide updates regarding any significant delays affecting your shipment.
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Shipping Address Accuracy:
It is the customer's responsibility to ensure that the shipping address provided during checkout is accurate and complete.
We are not liable for any delays or misdeliveries caused by incorrect or incomplete shipping information provided by the customer.
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Shipping Restrictions:
Certain items may be subject to shipping restrictions or regulations based on their size, value, or content. We will notify you if any restrictions apply to your order.